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Support & troublesshooting

Your printer model

PL70e-BT

P21

Set up

How to set up PL70e-BT on Windows (USB)

How to set up PL70e-BT on Mac (USB)

How to print wirelessly from phone to PL70e-BT

Troubleshooting

Print blank

How to set paper size? Why printing extra blank labels?

Label not dark/ clear

Why the pirinter keeps printing/ shows chinese character above?

Why can't the printer work with my phone?

Why label comes out small ?

White spot/ White Line /Printing missing

Compability

What platform does PL70e-BT work with?

Cropping a full size 8.5" x 11" page to a 4" x 6" label

Troubleshooting

Why is the P21 label maker unable to connect via Bluetooth?

The app cannot or does not remain connected to the printer.

The app is unable to locate the printer.

The indicator light displays a steady red light.

The printer fails to print after pressing the power button twice to retract the paper.

Poor print quality.

Print content is not centered.

Print content is missing.

Switching the app’s language.

When the app opens Hep or other pages, I get “Please check the network.”

Why do I need to download a specific app to use the printer?

I am unable to download the app by scanning the QR code.

Unable to edit templates in Fold tablet mode.